Refund and Returns Policy

Refund and Returns Policy

Return & Refund Policy – Telezone.shop

At Telezone.shop, we prioritize product transparency and customer satisfaction. Every product listing clearly indicates whether the item is new or refurbished. Our return policy is designed to protect the interests of both buyers and sellers.

📅 Eligibility for Return

You may request a return within 3 calendar days of receiving your order.

To qualify for a return, the product must be:

  • In the same condition as received
  • Unused, with original packaging and accessories (if applicable)
  • Not damaged or altered in any way

🚫 Return Conditions

Returns are accepted only if the product:

  • Arrived damaged, defective, or not as described
  • Was incorrectly delivered

Returns are not accepted for the following reasons:

  • Change of mind
  • Compatibility issues (when product specifications were clearly mentioned)
  • Buyer’s remorse

📦 Product Types Covered

  • New Products: Eligible for return within 3 days, subject to the conditions above
  • Refurbished Products: Also eligible under the same 3-day window. Refurbished items may show minor cosmetic wear and are sold as-is, with condition clearly disclosed before sale

🔁 Return Process

  1. Contact us within 3 calendar days of delivery via:
  2. Provide:
    • Order number
    • Product details
    • Supporting evidence (e.g., photos or videos, if applicable)
  3. Our team will review your request and respond within 24–48 hours
  4. If approved, you’ll receive return instructions

🛍️ Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or incorrect item

💸 Refunds

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to the original payment method within 7 business days
  • Shipping charges are non-refundable unless the return is due to our error

Note: This return policy complies with Google Merchant Center’s Return Policy Requirements. All products are clearly labeled as new or refurbished prior to sale.

For any questions or concerns, feel free to reach out at info@telezone.shop.